Frequently asked questions
Straight answers to the questions we hear most.
SafetyIs my money held in my own account?
The trading account is opened in the user's own name. The strategy mirrors trading activity to the connected account rather than transferring the user's trading capital to an individual trader.
SafetyWho can request a withdrawal?
According to the supplied account structure, the verified account holder requests withdrawals, subject to applicable broker verification and withdrawal procedures.
SafetyWhat are segregated client funds?
Segregated client funds means client money is kept separate from the operational funds of the company, according to the applicable broker and regulatory structure.
Deposits & withdrawalsWhat is the minimum deposit?
Minimums depend on the account type and current platform requirements. Users should check the current requirements before depositing.
Deposits & withdrawalsWhich payment methods are available?
Available methods may include bank transfer, digital assets and other region-dependent methods according to the account and jurisdiction.
Deposits & withdrawalsHow long do withdrawals take?
Processing times depend on the withdrawal method, verification requirements and platform processing.
Deposits & withdrawalsAre there withdrawal fees?
Any applicable fees depend on the method and current platform terms.
StrategyCan I lose money?
Yes. Trading financial markets involves risk and capital can be lost.
StrategyWhy can my account temporarily show a loss?
Open trading positions fluctuate with market movement.
StrategyWhy can results differ between accounts?
Possible reasons include capital size, deposit timing, trade entry timing, account configuration and market conditions.
StrategyWhy were there no trades today?
A strategy does not need to trade every day. No suitable setup may have been identified.
Account & KYCHow do I create an account?
Use the personal registration link provided to you.
Account & KYCHow do I complete KYC?
Complete the requested identity-verification process and provide the required identification documents.
Account & KYCWhy is my KYC pending?
Verification times can vary depending on review volume and document quality.
Account & KYCI forgot my password.
Use the relevant platform's password-reset process.
Keep reading
Educational information only. This website does not provide personalized investment advice. Trading financial markets involves risk and may result in the loss of capital. Past performance is not indicative of future results.